Privacy Policy

Me Tri Dental Clinic respects your privacy and is committed to protecting the personal information of patients, prospective patients and visitors to our website. This Privacy Policy explains what information we may collect, why we use it, when it may be shared, how long it may be retained, how we protect it and the rights you may have in relation to your personal data. This policy applies to information collected through the Me Tri Dental Clinic website as well as information provided when you contact us, book an appointment, receive a consultation, visit the clinic or undergo dental treatment. ## 1. Who is responsible for your personal data? The organization responsible for the personal data processing described in this policy is: Công ty TNHH Nha Khoa Mễ Trì Business registration number: 0110287612 Email: [email protected] Throughout this policy, we refer to the clinic as Me Tri Dental Clinic, "we", "us" or "our". You may also use the contact details published on our website if you have a question or request relating to your personal data. ## 2. Information we may collect The information we collect depends on how you interact with Me Tri Dental Clinic. ### Identity and contact information This may include: - your full name; - telephone number; - email address; - other information reasonably required to communicate with you or verify your identity when appropriate. ### Appointment and enquiry information This may include: - the dental service or treatment you are interested in; - your preferred appointment date and time; - questions or information included in an enquiry; - communications relating to appointments, consultations or care. You may provide this information through our website, by telephone, email, Zalo, WhatsApp, Facebook/Messenger or in person at the clinic. ### Health and dental information When necessary for consultation, diagnosis or treatment, we may process information such as: - dental symptoms and concerns; - relevant dental and medical history; - medical conditions; - medications you are taking; - allergies; - photographs of your teeth or mouth; - X-rays, CBCT scans or other diagnostic images; - previous dental records; - examination findings; - diagnoses; - treatment plans; - treatment history and clinical notes. Health information is handled with safeguards appropriate to the sensitive nature of the data and in accordance with applicable law. ### Treatment and administrative information During your care, we may keep records relating to: - appointments and follow-up visits; - treatment plans; - procedures and services provided; - treatment progress; - payments, invoices and related administrative matters. ### Clinical photographs and treatment images Me Tri Dental Clinic may take photographs, X-rays or other images when they are needed for diagnosis, treatment planning, treatment or monitoring your results. The use of patient images for public purposes, such as before-and-after cases, testimonials, website content, educational materials or social media, is separate from their clinical use. We only use identifiable patient images publicly when appropriate permission has been obtained from the patient or their legal representative. ## 3. How we use your information We may process personal data to: - receive and respond to enquiries; - arrange, confirm or change appointments; - provide information about treatments, services and prices; - prepare for an upcoming consultation or visit; - assess your dental condition and relevant health information; - diagnose dental conditions; - prepare and carry out treatment plans; - provide dental treatment; - maintain appropriate patient and clinical records; - monitor treatment progress; - provide treatment-related follow-up and aftercare; - contact you about appointments, reviews or matters directly related to your care; - process payments, invoices and administrative matters; - operate and improve our website; - maintain the security of our website and systems; - meet applicable legal, regulatory and professional obligations. Me Tri Dental Clinic does not use patient contact details for promotional or marketing messages as a default part of booking an appointment or receiving treatment. ## 4. Consent and other permitted processing Where consent is required, Me Tri Dental Clinic processes personal data based on consent provided by you or, where applicable, your legal representative. When you voluntarily submit information through a form, message or communication channel, we use that information to respond to the request or purpose for which you provided it. Health information and other sensitive personal data are handled subject to the additional protections required by applicable law. There may also be circumstances where applicable law permits or requires personal data to be processed without consent. ## 5. Sharing information with third parties Me Tri Dental Clinic does not sell patient personal data. Where reasonably necessary to provide dental care, operate our services or comply with legal obligations, information may be shared with parties such as: - dental laboratories preparing restorations or dental products required for your treatment; - dentists, specialists or other healthcare providers involved in coordinated care; - accounting, payment or administrative service providers; - software, technology and IT service providers; - government agencies, regulators, courts or other competent authorities where disclosure is required by law. We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose. For example, where a dental laboratory is involved in producing a restoration, we provide the information needed for that work rather than routinely providing the patient's complete clinical record. ## 6. Communication platforms and third-party services If you choose to contact Me Tri Dental Clinic through services such as Zalo, WhatsApp or Facebook/Messenger, information contained in those communications may also be processed by the provider of that platform under its own terms and privacy practices. If you need to send particularly sensitive medical or dental information, you may contact the clinic to discuss an appropriate communication method. ## 7. Cookies and Microsoft Clarity Our website uses Microsoft Clarity to help us understand how visitors interact with the website and to improve usability and the overall website experience. Analytics data may include information such as: - pages visited; - how visitors interact with a page; - clicks and scrolling activity; - session interaction information; - browser and device information; - other technical information used for website analytics. We activate Microsoft Clarity analytics cookies only after you consent to analytics cookies on our website. You may decline analytics cookies and continue to use the essential functions of the website. ## 8. International data processing Some international technology and communication services used by Me Tri Dental Clinic, including services such as Microsoft Clarity, WhatsApp and Facebook/Messenger, may process or store information using systems located outside Vietnam. Where this involves a cross-border transfer or processing of personal data, we handle the activity in accordance with applicable personal data protection requirements. The use of an international service provider does not remove Me Tri Dental Clinic's responsibility for protecting personal data within the scope of our control. ## 9. Children's personal data Me Tri Dental Clinic provides dental care for children and may need to process a child's personal and health information for examination, diagnosis and treatment. Information relating to a child is normally provided and managed with the involvement of a parent or legal representative. A parent or legal representative may exercise applicable rights relating to the child's personal data in accordance with the law. ## 10. How long we keep personal data We retain personal data only for as long as reasonably necessary to: - fulfil the purposes described in this policy; - maintain appropriate treatment and patient records; - provide ongoing or follow-up care; - respond to questions, complaints or disputes; - meet accounting, healthcare, administrative, regulatory or legal obligations. Retention periods may differ depending on the type of information, why it was collected and any applicable legal or professional requirements. When information is no longer required and there is no obligation to continue retaining it, it may be deleted, destroyed or otherwise handled in accordance with appropriate procedures. ## 11. How we protect personal data Me Tri Dental Clinic uses appropriate organizational and technical measures designed to reduce risks such as: - unauthorized access; - unauthorized disclosure; - improper use; - unauthorized alteration; - accidental loss; - other forms of data misuse or compromise. Access to personal information is limited according to legitimate work requirements and responsibilities. However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore review and adjust our safeguards as appropriate for the nature of the information and the way it is processed. ## 12. Your rights Subject to applicable law, you may have rights relating to your personal data, including the right to: - be informed about how your personal data is processed; - request access to personal data relating to you; - request correction of inaccurate information; - withdraw consent where processing is based on consent; - request deletion of personal data in appropriate circumstances; - request restriction of certain processing activities; - object to certain processing activities; - make a complaint or raise a concern about the processing of your personal data. These rights are not absolute in every situation. For example, we may need to retain or continue processing certain information where this is necessary to meet legal obligations, maintain required treatment records, protect legitimate rights and interests, or where processing is otherwise permitted by law. To help protect your information, we may ask for information reasonably necessary to verify your identity before completing certain requests. ## 13. Withdrawing consent Where processing is based on your consent, you may withdraw that consent by contacting Me Tri Dental Clinic. Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal. Withdrawal of consent also does not prevent us from retaining or processing information where this is required or otherwise permitted by applicable law. ## 14. Privacy enquiries and requests If you have a question about this Privacy Policy or would like to exercise a right relating to your personal data, please contact: Công ty TNHH Nha Khoa Mễ Trì Business registration number: 0110287612 Email: [email protected] You may also use the other contact channels published on the Me Tri Dental Clinic website. ## 15. Changes to this Privacy Policy We may update this Privacy Policy when our services, data-processing practices, technology or applicable legal requirements change. The version published on our website is the version in effect at the time you access it. If a significant change affects how personal data is processed, we will update the policy as appropriate.