Terms and Conditions

These Terms and Conditions govern access to and use of the Me Tri Dental Clinic website, appointment and contact requests, and general information and services presented through the website.

By accessing or using this website, you acknowledge that you have read and agree to these Terms and Conditions. If you do not agree with any part of these Terms, you may stop using the website.

1. Website operator

This website is operated by:

Công ty TNHH Nha Khoa Mễ Trì

• Business registration number: 0110287612, granted by the Hanoi Department of Planning and Investment
• Clinic address: No. 123, Alley 32 Do Duc Duc Street, Tu Liem, Hanoi
• Vietnamese clinic name: Nha Khoa Mễ Trì
• English clinic name: Me Tri Dental Clinic

In these Terms, "Me Tri Dental Clinic", "the clinic", "we", "us", or "our" refers to the website operator above, depending on the context.

2. Scope of these Terms

These Terms apply to:

• accessing and using the website;
• viewing information about dental services, pricing, dentists, facilities, and dental care;
• submitting appointment or contact forms;
• general communication between patients and the clinic before a specific treatment plan is confirmed.

These Terms do not replace an individual treatment plan, quotation, informed consent document, warranty policy, or other agreement confirmed with a patient for a specific treatment.

If there is a difference between these Terms and a separately confirmed agreement relating to a specific treatment plan, the separately confirmed agreement will apply to the relevant matter.

3. Purpose of the website

The website is provided to help patients:

• learn about Me Tri Dental Clinic;
• review available dental services;
• review reference pricing;
• learn about treatment processes and oral health topics;
• request consultation or an appointment;
• find clinic contact information and directions.

We aim to keep website information clear and consistent with current clinic operations. Content may be updated when services, prices, technologies, policies, or applicable requirements change.

4. Dental information on the website

Articles, service pages, frequently asked questions, and other dental information on this website are provided for general informational purposes.

Website content does not replace an examination, diagnosis, appropriate imaging when clinically required, or an individual treatment plan prepared by a dentist.

Oral condition, medical history, medication, anatomy, severity of disease, and other individual factors may affect which treatment options are appropriate.

Reading website content, sending a message, submitting a contact form, or requesting an appointment does not automatically create a treatment relationship and does not confirm a diagnosis, treatment recommendation, or expected treatment outcome.

5. Appointment requests

Patients may request an appointment through the appointment page or through other official contact channels provided by the clinic.

Submitting an appointment request does not mean that the appointment has been confirmed. The clinic will contact the patient to confirm the requested time or arrange another suitable time.

No advance payment is required simply to submit an appointment request through the website.

If you need to change or cancel an appointment, please inform the clinic as early as reasonably possible so that we can assist with rescheduling.

The clinic currently does not apply a general website-wide cancellation or no-show fee under these Terms. If a particular service has separate conditions that have been disclosed and agreed with the patient, those conditions will apply.

6. Appointments for children or another person

A parent or legal guardian may submit an appointment request for a child.

Where appropriate, a person may also assist another person with an appointment request if they have permission or appropriate authority to do so.

The person submitting information is responsible for ensuring that they are authorized to provide the relevant information to the clinic.

Submitting an appointment request on behalf of another person does not replace any consent, authorization, or legal representation requirements that may need to be completed at the clinic.

7. Information provided by patients

To support safe assessment and treatment, patients should provide accurate and relevant health information when requested, including where applicable:

• current symptoms and dental history;
• relevant medical conditions;
• allergies;
• medications or other products being used;
• pregnancy where relevant to examination or treatment;
• previous dental or medical treatment relevant to the current condition.

Incomplete or inaccurate information may affect assessment, treatment planning, or the safety of treatment.

8. Service prices and quotations

Prices displayed on the website are provided as reference information before an examination.

You can review the dental pricing page for reference prices for common services.

The actual cost may vary depending on oral condition, the number of teeth requiring treatment, materials, techniques, diagnostic imaging, and any additional clinically indicated procedures.

Before treatment is carried out, the clinic will discuss the proposed treatment and the applicable cost for the individual case.

For treatment involving multiple stages, the cost and payment schedule will be confirmed according to the relevant treatment plan.

9. Additional treatment and costs

In some cases, an examination or the course of treatment may identify an issue requiring additional treatment beyond the initial assessment.

Where reasonably possible, the clinic will explain:

• why a change or additional procedure is recommended;
• the proposed treatment option;
• the related cost;
• any significant effect on the treatment timeline or plan.

Additional procedures and costs should not be assumed to apply to every patient.

Where immediate action is required for professional or safety reasons, the dentist will communicate with the patient or an appropriate representative according to the circumstances and applicable requirements.

10. Payments and invoices

Available payment methods will be communicated or confirmed by the clinic before payment is made.

The timing and schedule of payments depend on the service and the confirmed treatment plan.

Service prices and payments are applied according to the applicable price, confirmed treatment plan, and legal requirements in effect at the time of the transaction.

The clinic issues and provides invoices in accordance with applicable law.

11. Deposits and refunds

There is no single deposit or refund policy that applies to every dental service.

If a treatment plan requires a deposit or includes specific conditions concerning payment, treatment cancellation, or refunds, those conditions will be explained before payment and confirmed in the relevant document or agreement.

Where a refund is applicable, it will be considered according to the confirmed agreement, services already provided, relevant obligations, and applicable law.

12. Changes to a treatment plan

A treatment plan may need to be adjusted when new clinical information becomes available or when the actual condition differs from the initial assessment.

A dentist may recommend a different or additional approach when necessary for professional, clinical, or safety reasons.

Where a significant change is proposed, the clinic will discuss the treatment option, expected timeline, and related cost with the patient before proceeding, except where appropriate immediate action is required for safety or an urgent situation.

Patients may ask questions and request an explanation of the proposed treatment before deciding whether to proceed.

13. Refusal or postponement of treatment

Requesting an appointment or a particular treatment does not require the clinic to provide that treatment.

A dentist may refuse, postpone, or recommend an alternative treatment when:

• the requested service is not appropriate for the patient's condition;
• another oral or medical issue should be managed first;
• the proposed treatment may create an unreasonable clinical risk;
• additional information, imaging, tests, or professional assessment is required;
• another professional or safety reason makes the requested treatment inappropriate.

Where appropriate, the patient will be informed of the reason and possible next steps.

14. Treatment outcomes

Me Tri Dental Clinic aims to plan and provide treatment according to each patient's individual condition.

However, dental treatment and healthcare involve biological and individual factors that cannot always be predicted completely.

Treatment outcomes and timelines may be affected by factors including the initial condition, healing response, medical conditions, oral hygiene, lifestyle habits, compliance with instructions, and attendance at follow-up appointments.

Information, illustrative images, or experiences of other patients shown on the website should not be interpreted as a guarantee that every patient will achieve the same result.

Nothing in these Terms excludes or limits any responsibility of the clinic that cannot legally be excluded or limited.

15. Warranties

Certain dental services, materials, or products may have separate warranty policies.

The scope, duration, and conditions of any warranty apply according to the specific service and will be confirmed through the relevant warranty information, treatment plan, or supporting document.

A warranty period stated for a specific material or component does not automatically apply to the entire treatment or to other components.

Patients should follow recommended oral hygiene, care, and review instructions to help maintain treatment results.

16. Urgent and emergency situations

Appointment forms, contact forms, email, and website messaging channels are not emergency medical services and should not be used with the expectation that messages are continuously monitored.

If you have a dental condition that requires urgent attention, contact the clinic directly for guidance.

If you have signs of a serious medical condition or require immediate emergency care, seek an appropriate medical facility according to the severity of the situation.

17. Intellectual property

Unless otherwise stated, content provided by Me Tri Dental Clinic on this website, including text, images, design, layout, graphics, and brand materials, is owned by or lawfully used by the website operator.

You may view and use the content for personal, non-commercial purposes.

You may not reproduce, republish, commercially exploit, modify, or distribute a substantial part of content owned by or licensed to the website operator without appropriate permission or another lawful basis.

18. Acceptable use of the website

When using the website, you must not intentionally:

• interfere with the normal operation or security of the website;
• attempt unauthorized access to systems or data;
• introduce malicious code or content intended to damage the website;
• use the website for fraudulent or unlawful purposes;
• impersonate another person or intentionally provide information designed to cause harm;
• use website content in a way that infringes the lawful rights of Me Tri Dental Clinic or a third party.

We may take reasonable technical measures to protect the website, our systems, and users.

19. Third-party links and services

The website may contain links to or integrations with third-party services such as maps, social networks, messaging platforms, or other online services.

When you use a third-party service, that use may be subject to the separate terms and policies of the relevant provider.

Me Tri Dental Clinic does not control all operations, content, or policies of third-party platforms.

The presence of a link does not automatically mean that Me Tri Dental Clinic is responsible for all content or activities of the external website or service.

Nothing in this section limits any responsibility that Me Tri Dental Clinic is required to accept under applicable law.

20. Website availability and accuracy

We aim to keep the website available and its information accurate.

However, the website may occasionally be unavailable because of maintenance, technical issues, or circumstances outside our reasonable control.

If information on the website becomes inaccurate or outdated, we may update it to reflect current information.

For pricing, appointments, and treatment plans, information confirmed directly for an individual case takes priority over general reference information on the website.

21. Limitation of liability

To the extent permitted by law, Me Tri Dental Clinic is not responsible for losses resulting solely from a user treating general website information as an individual diagnosis or treatment instruction without obtaining appropriate professional assessment.

This does not exclude the clinic's responsibility for dental and healthcare services or any other responsibility that applicable law does not allow to be excluded or limited.

Nothing in these Terms is intended to restrict a patient's lawful right to raise concerns, make complaints, pursue dispute resolution, or exercise other rights available under applicable law.

22. Personal data and privacy

When a patient submits an appointment form, contact form, or information through clinic communication channels, Me Tri Dental Clinic may process personal data necessary to receive the request, communicate with the patient, support appointment arrangements, and carry out other appropriate purposes.

Personal data is handled in accordance with our Privacy Policy and applicable law.

These Terms do not replace the Privacy Policy. Patients should review the Privacy Policy for more information about how personal data is collected, used, stored, and protected through the website.

23. Feedback, complaints, and support

If you have a question, concern, or complaint relating to the website, an appointment, a payment, or clinic services, you may contact Me Tri Dental Clinic through the contact page or another official contact channel published on the website.

The clinic will review the matter according to the individual circumstances, relevant records, and applicable legal requirements.

Submitting a concern or complaint does not restrict a patient's right to use other dispute resolution mechanisms available under applicable law.

24. Governing law and dispute resolution

These Terms are governed by the laws of Vietnam.

If a disagreement arises, Me Tri Dental Clinic encourages patients to contact the clinic first so that both parties have an opportunity to clarify the matter and seek an appropriate resolution.

If the matter cannot be resolved through communication or agreement, the parties may use dispute resolution mechanisms available under applicable law.

Nothing in these Terms limits a patient's lawful rights to make a complaint, bring a claim, or exercise other legal remedies.

25. Changes to these Terms

Me Tri Dental Clinic may update these Terms when necessary to reflect changes to the website, clinic operations, or applicable legal requirements.

An updated version applies from the time it is published on the website.

Updating these general Terms does not automatically change terms already confirmed separately with a patient in a treatment plan, quotation, warranty policy, or another agreement.

26. Language

The Vietnamese version of these Terms and Conditions is the authoritative version.

The website may provide these Terms in English and other languages to support international patients.

Other language versions are prepared to communicate the content clearly and appropriately for the relevant audience. If there is a material difference in interpretation between language versions, the Vietnamese version will take precedence unless a specific agreement between Me Tri Dental Clinic and the patient states otherwise.

27. Contact

If you have questions about these Terms and Conditions, please contact:

Nha Khoa Mễ Trì Me Tri Dental Clinic

Address: No. 123, Alley 32 Do Duc Duc Street, Tu Liem, Hanoi

You may also use the contact page or another official contact channel published on the website.